Got Questions? EssayService FAQ & Customer Support

General questions

Learn more about EssayService and how we assist our customers.

Why should I choose EssayService?

EssayService connects you to top talent in diverse academic fields. We've been around for over a decade and know how to handle the most urgent or complex orders.

Will I get caught submitting a paper from your service?

We do not condone cheating in any form. While our papers are 100% human-written and fully original, we recommend using them as a reference for your own work.

Is your service legit?

It absolutely is! With 10+ years on the market, we've establised a reputation of a relaible service. Our services is also highly rated on extrenal platfroms like SmartCustomer (4.8) and ResellerRating (4.7). Please remember that our writers provide our customers with high-quality, original study materials that can be used as inspiration or as a sample for your own paper.

Do you use pre-written samples for my paper?

No, we write every piece from the ground up, using credible and up-to-date sources. The writers also closely follow your instructions, so we don't use templates.

Will you format the sources in APA or another referencing style?

Yes, just specify the required formatting style in the order form. Our writers follow the latest guidelines of the most common referencing formats – APA, MLA, Chicago/Turabian, ASA, Harvard, Bluebook, IEEE, etc.

Can you do my paper on short notice?

Yes, our minimum turnaround time for small assignments is just 3 hours. Turnaround times may differ for more complex or lengthy tasks. We recommend chatting with customer support or writers if you need urgent assistance.

Do you offer 24/7 assistance?

Yes, we do. Our team works around the clock to accommodate every request you might have. Ask for our support whenever you need it.

Order & delivery

See the answers to the most frequently asked questions about our ordering profess and delivery.

How does your service work?

We ensure the process is quick and easy for all customers. To get started, sign up with EssayService. Next, specify the assignment details in the form – deadline, academic level, page count, topic instructions, etc. Once the form is in, you'll start receiving proposals from writers with relevant expertise. Check out their bios and profiles to choose the right expert for your task. A safe deposit confirms your choice. The funds stay in your account until you approve the work.

I've got too many proposals on my order. What do I do?

We have a large team of writers, so it's perfectly normal to feel overwhelmed by the number of proposals. If you want, our customer support can find the most suitable writer for you. Just ask them to find the right expert for your order.

Do you have private orders?

Yes, if you want to keep your assignment details confidential, you can book a private order. Please note that only customers who have already ordered from us can use this feature. To place a private request, click 'Visibility' and choose 'Private order' when filling out the order form. Only writers who were invited by you can view this order.

Is it possible to duplicate an order?

Yes! Find the order you want to copy in the 'My orders' section of your profile. Next, click the three dots at the top right corner and tap 'Create similar order.'

How quickly can I get my order?

Our minimum delivery time is just 3 hours. However, it can vary depending on the page count, academic level, and instructions.

What happens after my order goes through?

After you submit an order form, the writers send their proposals. You can check their profiles to find the match for your assignment.

Will you provide graphs and charts with my paper?

Yes, if you specifically ask us to. You can get graphs & tables for just $9 by selecting them in the add-ons section of your order form.

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We also offer 1-page abstracts, detailed outlines, printable sources, student's or writer's notes, short summaries, mini decks, and speech outlines for an additional fee.

How do I stay in touch with my writer?

That's what our built-in messenger is for. It's fully encrypted, so your conversations stay private. You can use this chat to ask for progress updates, provide feedback, upload additional files, or clarify instructions.

Is it possible to get updates on the progress of my order?

Yes! You can stay in touch with your writer through a secure messenger. Early drafts are 100% free of charge.

Is it possible to amend order details?

Yes! You can change order details when your order is in selection. When the order status changes to 'In progress,' you can modify the deadline and page count, purchase add-ons, or send additional instructions to your writer via chat. Additional charges may apply.

What do I do after I've received my order?

We'll notify you in the app and via email once the writer uploads the finished paper. Download the file and check if it matches the initial instructions. You can request complimentary revisions up to 14-30 days after order completion. Next, approve the order, release the funds to your writer, and rate their work.

What if my paper is late?

We strive to deliver every order on time. However, if you haven't received your paper before the deadline, please contact support. They'll resolve the issue with the writer and take further disciplinary action. You may also cancel your order and get a refund.

How do I know if I've successfully hired a writer?

You have to place a deposit to hire a writer. After the deposit is confirmed, the order status automatically changes to 'In progress,' and the writer starts working on your assignment. We also send you email notifications, so be sure to check your inbox.

Can you make edits if I'm not happy with the paper?

Absolutely! Revisions within 14-30 days of paper completion are already included in the price. To request edits, text your writer and tell them what you'd like to amend. The expert will revise your paper as soon as possible.

Pricing & payments

Learn how much our services cost, how the price is calculated, payment methods, and money-back guarantees.

What are the prices for your services?

We have a flexible pricing system to fit all budgets. The starting rate for writing is just $6 per page. It includes formatting, revisions, AI & plagiarism reports upon request, unlimited sources, title pages, and more. You can adjust the cost of your order by modifying the deadline, page count, assignment type, and level. Early-bird and bulk orders have a lower price per page.

Why is the price I saw for this assignment not the same as the one the writer offers?

The prices you see in the order form are estimates based on past orders with similar specifications. Writers set their own rates when placing proposals for your order. You can always discuss the price with the writer directly.

How can I lower the price?

The price reflects the urgency, page count, and complexity level of your assignment. For example, a master’s-level paper with a 24-hour deadline requires more effort and expertise, so it costs more than a high-school essay that's due in two weeks. If you want to save on our services, take advantage of our early-bird and bulk order discounts. You can also follow us on social media to find more seasonal promotions.

What perks are included in the price?

Our rates include 24/7 support from our agents, unlimited revisions within 14-30 days of order completion, title pages, formatting in APA, MLA, Chicago, and other referencing styles, unlimited peer-reviewed sources, and AI and plagiarism reports upon request.

Is it possible to negotiate a price?

You can negotiate the price for your order with the writer directly. EssayService allows you to chat with writers before hiring them.

Will advanced calculations make the task more expensive?

Typically, yes. Advanced coursework costs more because it is handled by writers with master's or doctoral degrees in your field.

Are the payments made in USD?

Yes! We're US-based, so all payments are processed in USD. Your bank will automatically convert the sum to USD if you're paying in another currency. Please note that the final amount in your local currency may differ from the initial one due to the currency exchange rates.

What payment methods do you accept? Can I use PayPal or Cash App?

While we don't accept PayPal or CashApp, we offer a wide selection of secure payment methods to choose from. You can deposit your funds using Apple Pay, Google Pay, or a credit or debit card from Visa, MasterCard, AmEx, Maestro, JCB, Discover, or Diners Club International.

Can I link multiple cards to my account?

Yes. Find the Balance tab in your account and click 'Add funds.' Add the deposit amount and the card info. We partner only with reliable payment service providers to ensure safety for your financial information.

When do I release the funds?

While we require a full deposit, you release the payment to your writer only after approving the final paper. To do so, click 'Approve delivery' and select the amount you want to release.

Can I pay in installments?

No, we require an upfront deposit before you hire a writer. However, the funds stay in your account until you decide to release the payment to your writer.

What is the Refund Policy if the paper is not up to standard?

If your paper doesn't meet the initial requirements, you can either request revisions or get your deposit back as outlined in the Refund Policy. You can ask for a refund in a few ways:

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Contact support and describe the issue.
Click ‘Cancel order’ in the order tab and fill out the form.
Click ‘Request a refund’ in the Balance → Refund requests

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We process requests within 24 hours. Once it's approved, you can withdraw the refunded money. Banks may take up to 10 business days to process the transaction.

Quality & guarantees

Find out what you'll be getting with our service, so you'll know what to expect.

How do you ensure my paper is up to standard?

We rigorously screen all writers before they join our team. The candidates have to provide a valid degree and proof of identity. We also test their punctuality, communication style, professional expertise, and writing skills. Each writer is highly motivated to do their best work and meet deadlines, as they get the payment after you approve the work.

Will my paper be done on time?

Yes! Our professionals are used to working on tight deadlines without compromising quality. They often submit orders ahead of time, so you can review them without a rush.

What is your AI use policy?

Every assignment is 100% human-written. The expert does all the work without using generative AI and checks the papers using up-to-date detectors. We also provide a free AI & plagiarism report on demand.

Is my paper guaranteed to be plagiarism-free?

We ensure at least 96% originality for all papers. The 4% wiggle room is for citations and references. Each assignment is written from scratch with proper citations in your required format. You can also get a copy of a detailed similarity report for free.

Do the writers stay close to my instructions?

Yes! At EssayService, everything is built around your requirements. We recommend uploading detailed instructions, grading rubric, writing samples, and other relevant files for the best results.

Will my papers include citations?

Yes, we provide formatting and unlimited sources for free. Printable sources are available for only $7.

Writers

Learn more about our team of professional academic writers and how to find the right specialist for your task.

Who are your writers?

Our team has 300+ verified academic writers. Each expert is a professional in their field and has either a Bachelor's, Master's, or Doctorate degree. They have extensive practical experience in academia and know how to handle every task. We vet all writers and oversee their orders to ensure you work with the top talent in the industry.

I'm looking for a specific writer. How do I find them?

You can browse experts in our library and invite the ones you like to work on your order. Here's how you do that:

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Fill out the order form
Click 'Invite writer' after filling
Search for the expert by name or click the 'My writers' tab.
Click 'Invite to order'

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The writer will get your invitation to work on your order and get back to you via our messenger.

Can I change writers when my order is in progress?

Yes. You can ask our support agents to find a new expert to work on your order. The writer you hire will write from the start, so plan accordingly.

How can I find a writer who has experience in my field?

We always match you with the writers who have relevant expertise. All you have to do is specify your academic level, topic, subject, and instructions, and we'll find the right experts for you.

Services

Discover what services we offer and which assignment types and subjects we cover.

What services are available at EssayService?

We can assist you with writing, editing, proofreading, rewriting, calculations, problem solving, and reviewing. The writers cover over 70 assignment types at every academic level – High School, College, Bachelor's, Master's, and Doctorate. Specify the service and assignment type in the order form.

What subjects can you help me with?

You can choose from over 170 subjects across STEM, Healthcare, Humanities, etc.

Do you create PowerPoints as well? How much per page?

We do! The prices for PowerPoint presentations start at $6 per page and vary depending on your assignment specs.

I've gathered my ideas, and I need help fixing them. Can you assist me with that?

Yes! Send us your draft, and we'll make sure it meets all necessary requirements. Rates for editing start at only $8 per page.

How do you proofread my paper?

The writers check your paper for grammar errors, clarity, organization, tone, adherence to requirements, and formatting. They also run AI and plagiarism checks to ensure the work is fully original.

Can I delegate a lesson plan to you?

Yes, you can. Our writers have suitable academic experience to create lesson plans. Choose 'Lesson / Teaching plan' as the assignment type when filling out the order form.

Will you help me with my CV and cover letter?

Absolutely. If you upload the details, our team can highlight your strengths in a resume, cover letter, personal statement, or admission essay.

What do I do if I need you to answer some questions for my assignment?

Select 'Multiple choice questions' or 'Short answer questions' when completing the order form.

Do you have writers who work with Master's assignments?

Yes, we do. Many of our writers have Master's and Doctorate degrees. Just choose 'Master's' when selecting an academic level, and get matched to those experts.

Privacy & account settings

Find out more about managing your account and the privacy measures we take.

How do you protect my privacy?

EssayService goes the extra mile to safeguard your data. Our website uses TLS 1.2 encryption, so the little information you share with us is completely safe. The writers and customer support agents also follow a strict Privacy Policy. For you, this means that no one will share or repurpose your data. On top of that, all payments are processed by reliable payment service providers.

Do I have to share my personal details and school name to place an order?

No! We only ask for your email address and essential information to create an account and place an order.

Can anyone besides my writer see my order?

Only support agents, writers, and the quality assurance team can view your order details. Our team may need this info to process your requests.

What do I do if I forgot my password?

You can reset your password by following these steps:

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Click 'Forgot Password' at the bottom of the login window
Add your email address and select 'Send reset link'
Go to your inbox and click on the link in the email
Enter a new password

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If that doesn't work, please contact our support team. After account validation, they will help you restore your password or change your email.

Can I change my email address?

Yes! Go to your Profile and click the Account settings icon. Click on the edit icon next to your email address. We'll send a verification email to your inbox. Follow the instructions in the email, and you're all set.

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To change or link a phone number, click 'Add phone' and enter the number. We'll send you an SMS with a four-digit code for confirmation. Enter it to add the number to your account.

Is it possible to delete my account?

Of course. If you're worried about the privacy of your order history, you can archive your past orders. You'll be the only one who can view these orders. All orders must be locked for you to archive them.

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To delete your account, go to your Account settings, choose the Sign in & Security tab, and click 'Deactivate account'. Confirm the action by entering your password. You have 14 days until your profile will be permanently deleted. All files in your account will also be deleted.